Contact information

Contact Us

Have a question about your order, product, delivery, return, or refund? We’re here to help.

Customer Support Email:
kelensoshop@gmail.com

For order-related queries, please include your order number and relevant details so we can assist you faster.

Return & Product Issues

If you receive a damaged, defective, or wrong product, please contact us within 7 days of receiving your order. Please include clear photos or videos of the product and packaging.

We’ll review your request and guide you through the next steps.

We aim to respond to customer enquiries as soon as possible.